服务质量指数

服装贸易公司服务质量指数研究

Study on Service Quality Index of Clothing Trade Corporation

生成服装贸易公司服务质量过程指数，从而对流程内部各个环节进行评价，以发现流程中存在的服务瓶颈。

In order to evaluate the every steps of service process and find the problems , Building the service process index of clothing trade corporation .

在欧美顾客满意度指数模型的基础上，提出了一种简化的能在不同的服务行业中广泛使用的比较服务质量的顾客满意度指数模型。

Based on European and American CSI ( Customer Satisfaction Index ) models , this paper puts forward a simple CIS model , which could be used in different service sectors to compare service quality according to customers ' view .

本次研究基于服务质量持续改进的思想，运用服务质量管理等相关知识，建立了服装贸易公司服务质量指数模型，并对影响服务质量的因素进行了深入的分析。

The study is based on the thought of continuous improving on service quality , uses service quality management and the relative knowledge of service quality management . Build the model of service quality of clothing trade corporations and analyze deeply factors which affect service quality .