服务补救

基于SERVQUAL评价体系模型的特点，并且结合服务补救和管理信息系统的特点和发展情况，提出了改进的SERVQUAL评价体系模型以及定量的测评方法，并将此法用于服务企业中加以验证和分析。

Based on the characteristics of SERVQUAL Evaluation System Model , service recovery and MIS , in the end , I put forward an advanced SERVQUAL Evaluation System Model and a rational measuring method which are validated and analyzed in a service enterprise .

电子商务环境下服务补救对顾客忠诚的影响机制研究

Impact of service recovery on customer loyalty to Online B2C Dealer

服务补救&饭店经营理念的另类准则

Service Remedy - " Unusual " Norms in Hotel Operation Concept

对医院服务补救工作进行科学设计。

Remedial work of service of hospital u is designed scientifically .

服务补救对顾客忠诚影响的实证研究

Empirical Study on the Impact of Service Recovery on Customer Loyalty

你会提供怎样的补偿，怎样的服务补救措施？

What sort of compensation , what service recovery you give ?

服务补救效果的双期望理论：动态的视角

A Dual-Expectation Theory about Service Recovery Effects : A Dynamic Perspective

强化服务补救意识完善读者服务工作

Consolidation of Service Salvation Consciousness and perfection of Reader Services

服务补救可控特征对顾客口碑传播意向的影响

The Impact of Service Recovery Features on Customers ' Intentions of Word-of-Mouth

基于顾客忠诚的饭店服务补救体系研究

Study on Hotel Service Recovery System Based on Customer Loyalty

服务补救与顾客后续行为意向关系研究

The Research on the Relationship between Service Recovery and Customer Behavior Intention

基于公平理论的饭店服务补救管理研究

On the Service Recovery Management of Hotels Based on the Fairness Theory

因此，企业应该重视服务补救的重要性。

Hence , enterprises should pay much more attention to service recovery .

他们对不同的服务补救策略作何反应？

How do they react to different service recovery tactics ?

我国民航业航班延误服务补救策略研究

Research on Service Recovery Strategies for Airline Delay of Civil Aviation in China

服务补救理论在快递行业的应用探讨

Service Recovery Theory and its Application in Express Industry

基于读者满意的图书馆网站服务补救策略

Tactics Studies of Service Recovery for Library Website Based on the Readers Satisfaction

关系属性、归因与介入程度对服务补救期望的影响

The Influence of Relationship Attribute , Attribution and Involvement on Service Recovery Expectation

组织绩效视角的企业服务补救运作机理研究

An Research on Service Recovery Operation Mechanism from the Perspective of Organizational Performance

基于感知公平的服务补救期望及顾客满意度的实证研究

An Empirical Study on Service Recovery Expectation and Customer Satisfaction Based on Perceived Justice

对服务补救若干问题的探讨

Exploratory Investigation to Service Recovery and Related Issues

成功服务补救的五步骤模型

Five - step Model for Successful Service Recovery

服务补救水平的高低是影响补救后顾客满意程度的主要因素。

The level of service recovery is the main factors influencing the customer satisfaction .

服务补救策略在护理工作中的应用

Application of remediation service strategy in nursing work

提高医疗技术水平与加强服务补救并举。

And ( 4 ) combining improving medical technology level with strengthening service remediation .

基于6σ管理的图书馆服务补救系统模型研究

Research on the Model of Library Service Remedy System Based on 6 σ Management

建立服务补救机制培养血透患者忠诚度

Establishing the Mechanism of Service Recovery and Training the Customer Loyalty of Hemodialysis Patients

通常服务补救会包括某种补偿，对吧？

Typically , a service recovery is gonna involve some kind of compensation , right ?

服务补救程度对消费者情绪和行为意向的影响

The Effect of the Degree of Service Recovery on Customers ' Emotion and Behavioral Intentions

刍议服务补救在医院管理中的应用

Application of service recovery in hospital management