服务蓝图

利用服务蓝图技术描绘服务企业的业务流程，寻找所有内部服务接触点，确定内部服务评价的主客体关联图。

Firstly the service blueprint is used to describe the service process , then the masters and objects for interior evaluation of service quality are discerned based on the blueprints for each procedure in the process .

基于服务蓝图技术的供电服务质量外部评价

External evaluation of electric power supply service quality based on service blueprint technology

软件+服务蓝图：包含一个带有源代码访问、使用指导、以及与VisualStudio一起使用的工具的框架，使你可以轻松构建软件+服务的解决方案。

Software + Services Blueprints that contain a framework with source code access , guidance and tools that work with Visual Studio to enable you to easily build software + services solutions .

服务蓝图：国际上最新旅游服务设计方法

Service Blue-Printing : the Newest Service Design Method in the World

建立一个战略服务蓝图（未来的业务服务目录）

Build a Strategic Services Blueprint ( the future Business Services Catalog )

服务蓝图是现今国际上极为流行的服务设计方法，本文针对旅行社的具体情况，以案例形式介绍这种先进方法。

The essay , having taken into consideration of the practices in travel agencies , has introduced this fine advanced method by many case studies .

应该在原则、最佳实践和服务、蓝图以及框架中包含模式，最重要的是在工具中使用模式，从而加快模式的使用和部署。

Patterns should be captured in guidelines , best practices and services , blueprints and frameworks , and most importantly in tools to accelerate usage and deployment .

以服务质量塑造中国移动通信运营商的竞争优势&基于服务蓝图的服务质量实证研究

Building competitive advantage of China mobile communication carriers by improving service quality & An empirical research based on service blueprint

有形展示策略则从重视服务产品创新，体现服务内容差异化和优质化；着力营造优美环境，注重服务场景管理；设计服务蓝图，抓住服务的关键环节三方面进行研究。

Physical display strategy study on three aspects : Through the emphasis on services innovation to reflect the service differentiation and high quality ; strive to create comfortable environment , pay attention to service management ; design effective service perspective and seize the key link .