servqual

Research on Index System of Mobile Service Quality Based on SERVQUAL Model

基于SERVQUAL模型的移动通信服务质量评价研究

The Study of Bank Service Quality Evaluation Based on SERVQUAL Mode for P Bank

基于SERVQUAL模型的银行服务质量测评研究

Study and Design on Measurement of Information Service Quality for Academic Library Based on SERVQUAL

基于SERVQUAL的大学图书馆信息服务质量测评体系的研究与设计

Some Problems and Modifications when Using SERVQUAL Scale Measuring Service Quality

应用SERVQUAL标尺的若干问题及改进

Quality Evaluation of Railway Passenger Traffic Service Based on SERVQUAL

基于SERVQUAL的铁路客运服务质量评价

SERVQUAL is used in measuring service quality ( gap );

SERVQUAL问卷用于测量服务质量；

The Application of the Testing Tool SERVQUAL in the Service Quality Analysis of University Library

SERVQUAL测试工具在高校图书馆服务质量分析中的应用

Application of Servqual Appraisal in Evaluating Quality of Nursing Service

Servqual评价法在护理服务质量评价中的应用

A Study on the Service Quality Measurement of the Hotel Industry in China Based on the SERVQUAL

基于SERVQUAL的我国饭店业服务质量测评研究

Study on the SERVQUAL model applied in healthcare organization

SERVQUAL模型在医疗行业的应用设计研究

Using SERVQUAL to Evaluate Ecotourism Service Quantity to Keep the Tour Area Sustainable Development

利用SERVQUAL评估生态旅游服务质量，保证旅游区可持续发展

Managing Postgraduate Education Service Quality Using SERVQUAL

SERVQUAL在研究生教育服务质量管理中的应用研究

SERVQUAL and Quality Assessment of Library Services : A Review of Research in the Past Decade

SERVQUAL与图书馆服务质量评估：十年研究述评

Improved SERVQUAL Model for Passenger Service of Airlines

用于航空客运服务的SERVQUAL改进模型

SERVQUAL has been favored by service managers with its powerful problem diagnostic function .

SERVQUAL以其强大的问题诊断功能而被服务管理者所青睐。

SERVQUAL and service quality dimensions were taken into consideration under the inspiration of previous studies .

在前人研究的启发下，考虑了SERVQUAL和服务质量维度。

Research on the Utility of SERVQUAL Model in Service Quality Assessment of Chinese Libraries & Based on Kano Theory

SERVQUAL模型在我国图书馆服务质量评价中的适应性研究&基于Kano理论

This article , based on service quality theory and SERVQUAL model , explored service quality components in educational sector in China .

本文借鉴国外服务质量理论及方法，采用改编的SERVQUAL模型对我国高等教育领域服务质量构成进行了研究和实证调查。

ME_ THODS : SERVQUAL service quality evaluation method was adopted .

方法：运用SERVQUAL服务质量评价方法。

Generally the measurement model of service quality is based on SERVQUAL model which is comparatively complex and taken time and energy .

一般的服务质量的测量均以SERVQUAL作为基础，在实际操作过程中比较复杂和费时费力。

SERVQUAL in the Hotel Outsourcing Service Quality Measurement & An Example of the Restaurant in a Hotel

SERVQUAL在饭店外包项目服务质量测量中的应用&以某接待宾馆餐厅为例

To find the gap between customer expectation and perception SERVQUAL model has been applied from a different dimension .

要找到客户期望与感知SERVQUAL模型之间的差距已从不同的维度应用。

In the evaluation of the internal service quality , adopt Internal SERVQUAL quantity form put forward by Hallowell .

内部服务质量的评价采用Hallowell提出的InternalSERVQUAL量表；

Service quality evaluation has always been a difficult problem of service quality management , most researchers accept the SERVQUAL evaluation method right now .

服务质量评价一直是服务质量管理的一个难题，目前大多数学者都接受的评价方法是SERVQUAL评价方法。

SERVQUAL and Service Quality Assessment in Chinese Academic Libraries & A Quantitative Study on the Utility of SERVQUAL Instrument

SERVQUAL与我国高校图书馆服务质量评价&关于SERVQUAL适用性的定量研究

An Improvement in the Means of SERVQUAL and the Model of Expectation-Perception

信息服务质量评估初探对SERVQUAL方法和期望感知模型的改进

In the applying of SERVQUAL model , the most important thing is to set the dimensions based on the characteristics of different evaluated object .

在SERVQUAL评价模型中，最主要的是针对不同评价对象的特点，对维度的改动情况进行研究。

Through the survey of the customer satisfaction in the application of SERVQUAL method , fully understanding of customers ' specific evaluation of services .

在客户满意度调查中应用SERVQUAL方法可以全面了解客户对于服务中的各个方面的具体评价。

It is very useful to improve the rail freight transportation service quality to evaluate the rail freight transportation service quality by SERVQUAL evaluation method .

基于SERVQUAL的铁路货物运输服务质量评价，有助于铁路货物运输质量的提高。

Through testing in three hotels , SERVQUAL can be used in hotel industry in China , and has direction effort on improvement of service quality .

通过在3家饭店的实证研究表明，SERVQUAL可以应用于我国饭店业，对于服务质量改进具有指导作用。